The OCC provides assistance to customers of national banks, federal savings associations, and federal branches and agencies of foreign banks to answer their questions or help resolve issues they may encounter.
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and describes how to contact the OCC for additional assistance.
The OCC Customer Assistance Group (CAG) seeks to ensure that national banks, federal savings associations, federal branches and agencies of foreign banks, and their customers receive fair and expeditious resolution of their complaints. CAG staff answer questions and provide informal guidance related to:
Applicable banking laws and regulations
General banking practices
The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov website.
Have you got a question, concern, or complaint about a bank? We recommend the following options:
1 (800) 613-6743 (Toll free) If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
Fax
(713) 336-4301
Write
OCC Customer Assistance Group, P. O. Box 53570, Houston, TX 77052
As the nation's consumer protection agency, the FTC takes reports about scammers that cheat people out of money and businesses that don't make good on their promises.
Call the toll-free Consumer Assistance Hotline at 800-697-1220 or file a complaint online at https://dos.ny.gov/file-consumer-complaint. Consumers can also request a consumer complaint form by calling the hotline. Free.
California Attorney General's Office. File a complaint online at http://oag.ca.gov/. The Better Business Bureau. Go to www.bbb.org, or consult your phone directory for a local office.
It protects consumers from sales fraud of all types, from fraud in car sales, to fraudulent sales of consumer goods, to deceptive practices by contractors. The Consumer Fraud Act prohibits merchants, sales people and contractors from using deceptive practices in the sales of goods or services to consumers.
There isn't just one most common complaint, but some of the top issues include long wait times, unresponsive agents, bad customer service, lack of self-service options, and poor product or service quality.
Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities,enforcement activities, and. monitor the market for consumer financial products and services.
An ombudsman's investigation can take a long time, so you might have to wait a while for a decision. If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right.
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by: collecting complaints and conducting investigations. suing companies and people that break the law. developing rules to maintain a fair marketplace.
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