What is returns abuse? (2024)

Returns abuse is when customers take advantage of a business’s returns policy for profit or material gain. Common types of returns abuse include:

• Using an item, then returning it for a refund
• Returning a different item than the one purchased
• Using free trial periods repeatedly without purchasing

Returns abuse is particularly prevalent in online shopping, and can severely harm a store’s revenue.

Do I need a shipping policy?Do you have to have a return policy?How do I create a shipping policy on Shopify?How do you explain no refund policy?Is it legal to offer a no return policy?What is a no refund policy?

Prevent returns abuse with a no refund policy.

If you’re struggling to keep returns abuse under control, consider establishing a no refund policy and making it known to customers.

Trusted by Thousands

Trusted by thousands of companies worldwide, Termly’s intuitive software generates legal policies and handles consent management for any business in minutes.